Toothache doesn't wait for opening hours.
Patients ring when they're in pain, and that's often after you've closed. Elowen answers, follows your emergency rules, and books them into the right slot for the morning.
She never gives clinical advice. She follows your triage rules and NHS 111 guidance.
Example call with a made-up practice. Not a real patient or client.
When patients can't get through
A dental practice staffed 8am to 6pm has nobody to answer in the early morning, in the evening or at weekends, and lines are often stretched at lunch. Those are the times many people are finally free to call.
The calls your reception team takes every day
Emergencies and toothache
Asks the danger-sign questions you approve, sends callers who need it to 999 or NHS 111, and books urgent patients into your emergency slots.
New patients
Takes registration details, explains NHS or private availability as you set it, and books the first appointment.
Check-ups and hygiene
Books with a named dentist or hygienist, and moves or cancels on the call after texting the patient a one-time code.
Recalls and reminders
Reminds patients before appointments and contacts patients who are due back.
Text messages in developmentPrices and plans
Answers questions about treatments, private fees and practice plans from the price list you give her. Nothing made up.
Dentally
Elowen is being built to read and write appointments directly in Dentally.
Integration in developmentClear about what she won't do
Elowen is a receptionist, not a clinician. Your rules decide what she books and what she passes on.
Elowen never
- diagnoses, or says whether something is serious
- recommends medication or treatment
- books a caller with danger signs: she sends them to 999 or NHS 111 straight away
- pretends to be a person: every call starts by saying she's an AI assistant
Hear how Elowen would answer for your practice.
Ring her as a patient. Ask about a toothache, a new registration, or a Saturday appointment.
We set up a version of Elowen with your practice's name, hours and services, and you ring her. No card, no commitment.