A client who can't reach you calls the next firm.
New enquiries arrive in the evening, at weekends and while every fee earner is busy. Elowen takes each one properly, passes urgent matters to the right solicitor, and books the consultation.
She never gives legal advice. Your solicitors decide what happens next.
Example call with a made-up practice. Not a real patient or client.
Legal problems start at any hour
A firm staffed 8am to 6pm has nobody to answer in the early morning, in the evening or at weekends, and lines are often stretched at lunch. Those are the times many people are finally free to call.
Every enquiry taken properly, first time
New-client intake
Asks the right questions for each area: family, conveyancing, wills and probate, employment, crime, personal injury. Each enquiry is read back to the caller, then your solicitors get a clean summary.
Urgent calls
Police-station and other urgent calls go straight to your on-call solicitor's mobile, introduced first so they know who's on the line.
Consultations
Books initial consultations into the right fee earner's diary and sends the confirmation and anything the client should bring.
Ready for a conflict check
Collects the names of every party so your team can run a conflict check before anyone gives advice.
Confidential by design
Calls and notes are encrypted, kept in the UK or EU, and never used to train AI.
Clio
Creates the new contact and a task for your team in Clio, but never a matter, so your conflict check always comes first.
Integration in developmentClear about what she won't do
Elowen is designed around what your regulator and your clients expect: honesty, confidentiality, and solicitors making the decisions.
Elowen never
- gives legal advice, or says whether someone has a case
- quotes fees beyond the published prices you give her
- accepts instructions on the firm's behalf: your solicitors do that
- pretends to be a person: every call starts by saying she's an AI assistant
Hear how Elowen would answer for your firm.
Ring her as a new client. Try a house purchase, a divorce enquiry, or an urgent call at midnight.
We set up a version of Elowen with your practice's name, hours and services, and you ring her. No card, no commitment.